What is Enjovia and how does it work?
Enjovia is a sophisticated gift voucher and gift experience management platform built for hospitality, entertainment, and multi-brand organisations. Through Enjovia, businesses can launch branded voucher stores, manage redemption, track analytics, set up permissions for sub-brands, and operate across multiple storefronts. When a customer buys a voucher, revenue goes directly to the business (no pooled holding), and the system handles delivery, QR codes, and redemption.
Which industries use Enjovia?
Enjovia primarily serves hotels, restaurants, activity centres, entertainment venues, and hospitality groups. Because of its flexible architecture, it also supports some retail clients. Its strength lies in catering to businesses where experiences, bookings, or multi-location operations are needed.
What makes Enjovia different from other voucher platforms?
The unique selling proposition (USP) of Enjovia is its multi-brand operator support: a parent company can manage multiple sub-brands with separate storefronts, permissions, and budgets, while still retaining super-admin control. This enables groups to centralise oversight but let sub-brands operate semi-independently, something rare in many voucher solutions.
How quickly can we launch a voucher store using Enjovia?
Enjovia is designed for speed and simplicity. Typically a new branded voucher store can be launched within hours. The system allows immediate customization, product setup, and publishing without long delays. This agility is critical for businesses wanting to quickly capture gift sales, especially in seasonal or promotional periods.
How does Enjovia handle pricing and commissions?
Enjovia operates on a percentage-based commission model that varies by region. The commission ranges between approximately 2.01% and 4.5% depending on the location and market. There are no setup fees, monthly fees, or fixed term contracts — businesses pay only on actual voucher sales.
Can Enjovia handle multiple brands or business units?
Yes. Enjovia supports multi-brand operations. A parent company (umbrella operator) can act as super-admin, distribute budgets, and assign permissions to sub-brands. Each sub-brand or storefront can operate independently while still reporting at the group level. This flexibility helps groups manage complexity across regions, sites, or divisions.
What types of vouchers and experiences can we sell with Enjovia?
You can sell monetary vouchers, experience packages (spa, retreats, tickets), and add upsells or upgrades (extra services, upgrades) at checkout. The platform also supports partial redemption (using the voucher over time) and top-ups so customers can return and reuse.
How does voucher redemption work?
Redemption is simple and flexible. Each voucher includes a unique QR code that can be scanned via mobile devices. Staff can search or filter vouchers by number, name, date, or product, then redeem via the admin dashboard. Partial redemption is supported so users can spend part and return later.
Does Enjovia support physical voucher fulfilment?
Yes. Enjovia integrates with in-house fulfilment services. After a customer orders, your physical voucher or certificate is packaged and mailed out by Enjovia’s fulfilment team, freeing your business from handling logistics. You also retain full branding on packaging, inserts, and delivery materials.
Is Enjovia mobile friendly and multilingual?
Absolutely. Enjovia’s storefronts are optimized for mobile devices, recognizing that many voucher purchases happen outside business hours on phones. It also supports full multi-language capability, so customers can browse, purchase, and receive vouchers in their preferred language.
Can we run promotions, discounts or upsell offers?
Yes. Enjovia includes advanced promotional tools — you can create limited-time offers, promo codes, upsell packages, gifts with purchase, conditional pricing, and scheduled promotions. These built-in tools help you drive conversions and seasonal sales effectively.
How is reporting and analytics handled?
Enjovia tracks a robust set of data points (over 40+ metrics) on sales, redemption, traffic sources, user behavior and more. You can export custom reports (CSV / Excel) or integrate with Google Analytics / Tag Manager. Real-time dashboards allow you to monitor growth and trends.
Does Enjovia integrate with other platforms or payment gateways?
Yes. Enjovia works with PCI-compliant payment gateways (for example Stripe) and supports integrations with analytics platforms via Google Tag Manager. You should verify which integrations your business needs are supported (e.g. CRM, PMS for hospitality, booking systems).
What security and compliance features does Enjovia offer?
Enjovia employs strong encryption, PCI-compliant payment processing, anti-fraud features (voucher number reissue, validations) and global compliance for varied regional regulations. The system is designed to keep customer and business data safe and properly audited.
Can we customize the voucher store’s branding and design?
Yes — fully. Enjovia allows complete control of CSS, JavaScript, logos, fonts, images, layout, and even special effects (e.g. seasonal themes). You can tailor each storefront to match brand guidelines, making the voucher store a native extension of your website.
If a customer does not use the full voucher amount, what happens?
Enjovia supports partial redemption. If a customer spends only part of their voucher, the remaining balance stays valid. They can use it later or top it up. This flexibility encourages repeat business and improves customer satisfaction.
What customer support and onboarding do you offer?
Enjovia offers a dedicated client success team, training, migration support, and ongoing technical assistance. During onboarding, they assist with branding setup, data migration (voucher history), and integrations to ensure a smooth launch.
How do refunds or cancellations work with vouchers?
Refunds and cancellations depend on your business policy. The Enjovia platform supports issuing refunds, voiding vouchers, or reissuing credits. The admin dashboard allows you to manage voucher status (e.g. cancelled, expired) and in many cases restore value to the original payment method or credit line.
Can we migrate existing vouchers from another system?
Yes. We can import historical vouchers and customer data from most systems using CSV exports or custom mappings. Our team can support if needed to validate, preserve, test sample records before go-live. Our new system, however, enables you to import data and match up data mappings in seconds.
