Case Study
Brookstreet Hotel & Enjovia - Elevating Experiences for Canadians.
$4M
Voucher sales of more than CAD$4 since adopting Enjovia
70%
Over 70% of sales are in 'experiences'
200%
200% revenue growth in voucher sales since joining Enjovia
Company Overview
Brookstreet Hotel, nestled in Ottawa, is more than your typical getaway, it's a four diamond luxury destination offering unforgettable experiences: golf, spa, dining, fitness, meetings, live jazz, flight simulation and more. Their gift offerings go well beyond simple monetary cards, they deliver immersive experiences that mirror their brand and delight their guests
There was just one problem: systems in Canada and the US didn’t allow them to sell with the level of flexibility and creativity the Brookstreet vision deserved.
There was just one problem: systems in Canada and the US didn’t allow them to sell with the level of flexibility and creativity the Brookstreet vision deserved.
Why Enjovia
Why Enjovia Was the Missing Piece
Brookstreet had a clear goal, to move beyond generic gift cards and start selling full, tailored experiences. From spa retreats to golf packages and overnight stays, they wanted guests to be able to gift something truly special.
That’s exactly what Enjovia delivered. The platform made it easy to showcase and sell a wide range of curated experiences, complete with optional extras and upsells. This shift not only aligned with Brookstreet’s brand but also unlocked a more profitable revenue stream.
With Enjovia, Brookstreet turned their gift vouchers into a valuable, high-performing part of the business, designed to delight guests and drive growth.
Book a DemoThat’s exactly what Enjovia delivered. The platform made it easy to showcase and sell a wide range of curated experiences, complete with optional extras and upsells. This shift not only aligned with Brookstreet’s brand but also unlocked a more profitable revenue stream.
With Enjovia, Brookstreet turned their gift vouchers into a valuable, high-performing part of the business, designed to delight guests and drive growth.
What We Delivered
A branded, intuitive online storefront offering a full suite of experiences: overnight stays, golf packages, spa indulgences, dining, and more—all curated and clearly categorized.
Experience based vouchers designed to go beyond cash values and reflect the unique offerings of Brookstreet, ideal for memorable gifting and upselling.
Add on options at checkout, like golf upgrades, spa extras, or wine on arrival, allow guests to tailor experiences and increase value
Cleaning up processes and allowing tracking, reporting and analytics which grew voucher sales year on year.
Clean, seamless redemption flow for staff, with two-click processing, easy tracking, and instant report generation
The Impact
Brookstreet expanded beyond the limitations of monetary gift cards common in North America, embracing a full suite of experiences.
Guests love receiving options, they can buy a spa package, golf experience, Golf 4 ball or overnight stay, all wrapped in an instantly redeemable voucher.
Enjovia’s system enabled product enhancements, upsells, and flexibility at checkout, creating greater revenue per voucher without extra complexity.
Brookstreet’s operations team gained visibility and control with redemption data and performance insights, all while giving their guests seamless shopping and redemption experiences.
Why This Worked So Well
Experience-first approach sets Brookstreet apart. Selling quality over quarters, by packaging memorable stays and services.
Upselling made simple with smart add-ons and customizable bundles.
Operational excellence—, Employees can manage redemptions and track revenue fast, without manual hassle all with unlimited users and permissions.
Customer loyalty and brand elevation, as every voucher reflects Brookstreet’s luxury identity and service excellence.
In Their Words
"We couldn’t find a system in Canada or the US that does what this system does, it’s just what we were looking for.”
- Nyle Kelly, General Manager, Brookstreet Hotel and Marshes Golf Club
Why Enjovia
Ready to Expand Your Reach with Experience First Vouchers?
If you’re a hotel or resort looking to sell more than just dollar values - think spa indulgences, golf days, dining escapes, unique packages - let’s talk.
Enjovia turns your offerings into gifted experiences, loved by guests worldwide and easy for your team to manage.
Book a DemoEnjovia turns your offerings into gifted experiences, loved by guests worldwide and easy for your team to manage.
