Case Study

How Celtic Manor Tripled Voucher Sales with Enjovia

Celtic Manor Gift Voucher System From Enjovia

£2.5M

Voucher sales grew from £700k to £2.5 million in 2 years*

15%

of vouchers went unredeemed, adding to profits

300%

growth in two years, described by Celtic Manor’s CEO, Ian Edwards

HEADQUARTERS

Newport, United Kingdom

SIZE

Mid-Market*

INDUSTRY

Hospitality

STOREFRONT

vouchers.celtic-manor.com

Company Overview

Celtic Manor Resort is one of the UK’s top luxury destinations, famous for hosting global events like the Ryder Cup and NATO Summit. With a huge range of experiences on offer — from spa days to fine dining to golf weekends — they knew gift vouchers could become a major revenue stream.

What they needed

A seamless, mobile-friendly gift voucher experience

Something that looked and felt like part of their brand

Analytics to track and understand buying trends

Advanced tools to run creative and exciting promotions

A platform that didn’t create extra admin for their team

Solution

We worked closely with Celtic Manor to build a tailored voucher system that ticked all the boxes:

A fully branded storefront that sits right on their website

Smooth checkout experience on desktop, tablet and mobile

Real-time insights on what’s selling, when, and to whom

Options for email, physical delivery, or collection in person

Full tracking and reporting on redemptions and performance

Results

The results speak for themselves.

Voucher sales grew from £700k to £2.5 million in 2 years

Able to run varied promotions all year round

Higher customer spend when vouchers were redeemed

15% of vouchers went unredeemed, adding to profits

Celtic Manor’s CEO described it as a 300% growth in two years

Why It Worked

The key was making things simple. A clean, trusted buying journey. Data to back up decisions. And a team that listened.

Customers found it easier to buy. Staff found it easier to manage. Celtic Manor found a new level of success with gift vouchers — and kept that momentum going year-round.

Enjovia’s ethos is continuous improvement by listening to our customers, as our customers told us what they needed to sell more and better manage their vouchers, we listened and built it.

In Their Words

“A growth of 300 per cent in just two years speaks volumes for the impact Enjovia has had on our voucher sales.”

– Ian Edwards, CEO, Celtic Manor Resort

Grow Your Revenue

Ready to Grow Your Gift Voucher Sales like the Celtic Manor?

We help brands turn experiences into revenue. Whether you're a resort, spa, restaurant or venue, our platform makes it easy to sell, track and manage gift vouchers.

Let’s chat about what your existing system looks like, and how Enjovia can accelerate your sales and improve your processes.

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